Privacy Policy

The Tire Vault is responsible for the personal information under our control. We collect information about you in a variety of ways depending on how you interact with our website, our mobile applications, or our team.

Personal Information You Provide Voluntarily

When you book a storage space, request a quote, register as a garage/mechanic partner, or contact us, you may provide us with identifiable information, including:

• Identity Data: First name, last name, business or garage name, and professional credentials (for B2B partners).
• Contact Data: Email address, phone number, and physical billing, pickup, or delivery addresses.
• Vehicle & Tire Data: Vehicle make, model, year, license plate number, tire brand, tire size, wheel type, and specific storage bin/vault tracking identifiers.
• Financial Data: Credit card details or other payment information. All online payments are securely processed through our certified third-party payment processors; we do not store raw financial data or credit card numbers on our local servers.

Automated Data (Cookies and Digital Tracking)

When you access our website, our servers may automatically log standard technical data provided by your web browser, which may include:

• Your IP address, browser type, and operating system.
• The pages you visit on our site, the time and date of your visit, and the time spent on each page.
• Device information and referral URLs.

We collect and use your personal information strictly for purposes that a reasonable person would consider appropriate under the circumstances. Specifically, we use your data to:

• Provide and Manage Services: Schedule seasonal tire drop-offs and pickups, accurately label and log your assets in our secure vault, and manage your account.
• B2B Operations: Coordinate, track, and manage commercial relationships with our local mechanic and garage partners.
• Process Payments: Complete storage transactions, handle recurring seasonal billing, and issue invoices or receipts.
• Communicate Effectively: Send booking confirmations, transactional updates, and crucial seasonal reminders when it is time to swap your tires (e.g., spring and autumn tire changes).
• Customer Support: Respond to your comments, questions, or inquiries.
• Improve Our Website: Analyze website traffic and behavior trends to optimize our digital user experience.

By providing your personal information to The Tire Vault, booking our services, or using our website, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

We will not use or disclose your personal information for any new purpose without first identifying that purpose and obtaining your explicit consent, unless required or permitted by law. You may withdraw your consent at any time by contacting us, subject to legal or contractual restrictions and reasonable notice (e.g., resolving active seasonal storage contracts).

Limited Collection & Disclosure

We limit the collection of personal information to that which is strictly necessary for the purposes we have identified. We do not sell, rent, or trade your personal information to third parties. We only share your data with trusted service providers who assist us in operating our business:

• Service Providers: Third-party vendors who assist with secure payment processing, website hosting, email delivery systems, logistics/delivery tracking, and customer relationship management (CRM) software.
• Legal Requirements: If required by Canadian federal or Ontario provincial law, we may disclose your information to comply with a subpoena, court order, or valid legal process.

Data Retention

We retain your personal information only as long as necessary to fulfill the identified purposes or as required by law (such as keeping financial transactions for Canadian tax auditing purposes). When personal information is no longer required, it is securely destroyed, erased, or made anonymous.

Accuracy

We make every reasonable effort to ensure your personal information remains accurate, complete, and up-to-date for its intended use. We appreciate your assistance in keeping us informed of any changes to your contact or vehicle information.

Safeguards

We protect your personal information using security safeguards appropriate to the sensitivity of the data. This includes:

• Technical Safeguards: Encryption, secure firewalls, and secure socket layer (SSL) technology for website interactions.
• Organizational Safeguards: Limiting data access strictly to authorized personnel or business partners who require the information to perform their duties.
• Physical Safeguards: Locked facilities and access-controlled storage environments where physical assets and related logs are managed.

You have the right to request access to the personal information we hold about you. Upon written request, we will inform you of the existence, use, and disclosure of your personal information and provide you with access to that data, subject to limited exceptions permitted by law.

You also have the right to challenge the accuracy and completeness of your information and have it amended or corrected where appropriate.

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies help our website recognize your device, remember preferences, and analyze web traffic patterns to optimize performance. You can choose to disable cookies through your individual browser settings; however, doing so may impact the functionality or interactive features of our online booking portal.

If you have questions, comments, or concerns regarding our compliance with this Privacy Policy or PIPEDA, or if you wish to access or update your personal information, please direct your inquiry to our designated privacy officer at: